Return & Exchange Policy – Serenity Hair Collection

We want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, we gladly accept returns and exchanges under the following conditions:

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Eligibility

Returns are accepted within 14 days of receiving your order.

Hair must be unopened, unworn, unaltered, and in its original packaging.

Due to the hygienic nature of our products, any hair that has been opened, installed, colored, cut, or otherwise altered is not eligible for return.

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Process

Contact us within 14 days of receiving your order to initiate a return at info@serenityhaircollection.com (include your order number and reason for return).

Once approved, ship the product back in its original condition.

After inspection, we will issue a refund to your original payment method or process an exchange if requested.

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Non-Returnable Items

Final sale or clearance items.

Hair that has been opened, worn, or altered in any way.

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Important Notes

Please inspect your order immediately upon receipt and contact us right away at info@serenityhaircollection.com if there are any issues, concerns, or defects. This ensures we can quickly evaluate and resolve the matter.

Customers are responsible for return shipping costs.

We recommend using a trackable shipping method.

Refunds are processed within 5–7 business days after inspection.