Shipping Policy – Serenity Hair Collection

Processing Times

Standard items: 24–72 hours to process before shipping.

Custom wigs: 7–14 business days to process before shipping (each unit is handcrafted to order).

Shipping Times

After processing, standard shipping typically takes 3–5 business days (U.S.).

Expedited Shipping

Expedited options (when available) apply to transit time only and do not shorten processing times.

If you select an expedited method, your order will ship after the applicable processing window (24–72 hours for standard items; 7–14 business days for custom wigs).

Order Notifications

Once your order ships, you’ll receive an email with tracking details.

Additional Notes

Business days are Monday–Friday, excluding holidays.

Processing timelines may be extended during high-volume periods or due to carrier delays beyond our control.

For time-sensitive orders, please email us at info@serenityhaircollection.com before purchasing.